Kushal J.
⭐ 1 STAR
⭐ 1 STAR — My withdrawals have repeatedly failed, and the explanation has not solved the problem I am posting this review because my experience with 1GO has been extremely disappointing. Since 13 August 2026, I have not received a single successful withdrawal from my account. Recently, I deliberately tested the withdrawal system again: • Deposited ₹200 • Won approximately ₹1,000 • Requested a withdrawal • Withdrawal failed • Changed my bank/payment details • Submitted another withdrawal request • That withdrawal also failed So the problem cannot reasonably be explained simply as an issue with my original bank account. 1GO support has previously told me that withdrawals failed because of alleged “high transaction volume” or instability in the bank/payment system, and that the failed amount was returned to my gaming balance. My concern is what happens after that. When a withdrawal fails, the funds are returned to the gaming balance instead of reaching the player's bank account. Those funds then remain available for further gameplay. In my case, I subsequently lost funds that had been involved in repeated failed withdrawal attempts. Based on my records, I have approximately ₹1,05,000 in failed/cancelled withdrawal attempts over the relevant period. To be clear: I am NOT claiming that ₹1,05,000 is currently sitting as an unpaid withdrawal balance. I am seeking appropriate compensation/restitution for the losses I attribute to the repeated withdrawal failures and the resulting retention of funds within the gaming environment. What I want from 1GO Instead of a generic “bank/payment issue” explanation, I want 1GO to provide: 1. Withdrawal ID for every failed withdrawal. 2. Exact failure/rejection code. 3. Payment processor/gateway used. 4. Processor's actual response. 5. Timestamp of the attempted payment. 6. Evidence showing when the amount was returned to my gaming balance. 7. An explanation of why withdrawals continued to fail even after I changed my bank/payment details. I have preserved screenshots, transaction records and support correspondence. I have also raised the matter with the Curaçao Gaming Authority and requested regulatory review of whether these repeated withdrawal failures represent an isolated payment problem or a broader compliance issue. I am sharing this review based on my own documented experience so potential users can make an informed decision. My recommendation: if you use 1GO, keep screenshots of every deposit, withdrawal request, failure, balance change and support conversation. I would like 1GO to publicly explain the specific reason for my repeated withdrawal failures rather than providing another generic response.