Marianne H.
TOTAL SCAM
TOTAL SCAM. Freely admitted to selling counterfeit shoes and refused refund. Beyond the moral issues of selling counterfeit, they were incredibly poor quality. I am not an avid Nike wearer, and even I could instantly tell they were fake. In case there is any question to authenticity, the actual email from the company when I emailed that I suspected they were fakes: Thank you for your interest in our products. We understand your concern about product authenticity. While we cannot label our products as 100% authentic, we can assure you that they are of the highest quality and are produced in the same factories as the branded ones. Many renowned footwear brands outsource their manufacturing to factories in China, and we have established relationships to secure a limited quantity of these products. This allows us to offer our customers exceptional value at a more affordable price. Our products are virtually identical to the authentic ones, with the only difference being the absence of a scannable barcode. However, you can be confident that you're receiving a product that is designed and crafted to the same exacting standards. If you're seeking a product with a verifiable barcode and are willing to pay a premium, we recommend visiting an authorized retailer. However, if you prioritize quality and value, we invite you to explore our collection. --------- Best regards, Mia Thermopolis Customer Support Manager
Response from 199xshoesDec 3, 2025
Dear Customer, Thank you for taking the time to provide your feedback. We sincerely apologize for any inconvenience or frustration you may have experienced. We want to assure you that 199xshoes is a real, serious business operating with integrity and a dedicated, professional support team. We have diligently checked our customer and support databases using the information you provided, but unfortunately, we were unable to locate an associated order or verifiable support history. It is possible that some details were inadvertently omitted or entered differently. To ensure we can properly investigate your specific issue and offer the necessary support, you must contact us directly via our official support email: [email protected]. Please include any supporting evidence, such as an order number, purchase receipt, or the exact name/email used for the purchase, so we can verify your customer status immediately. Please know that we operate under a clear, transparent return and refund policy, and we are always ready to honor our commitments. Customer satisfaction is our highest priority. Finally, we maintain high standards of business conduct and fairness. If this feedback originates from an entity attempting to engage in unfair competition, we ask that you compete fairly and ethically, as we are committed to resolving legitimate customer issues with utmost professionalism. Thank you again for your cooperation in helping us verify your information so we can provide you with the solution you deserve. Sincerely, The 199xshoes Support Team