For businesses
Claim your listing. Answer your customers.
A free claim keeps your details right and lets you reply to reviews in public. People read your replies as closely as the reviews.
What you get, for free
- Your correct name, address, phone number and website on your listing.
- A public reply under any review, labeled as coming from your company.
- A link you can send customers, so they can review you directly.
What claiming does not change
Claiming a listing does not remove, hide or edit reviews, and it does not change your score. The score stays the plain average of your published reviews, which is what makes a good one on Five Star Index worth something.
How to claim your listing
- Step 1
Email us from your company's domain
Send the listing link from an address at your company's website domain, so we can tell it's really you.
- Step 2
We confirm and connect you
We check the request against the listing, usually by calling the number on it.
- Step 3
Correct details and reply
Send corrections any time, and reply to reviews in public from then on.
Replying to reviews
Thank people for good reviews, and answer critical ones calmly and specifically: what happened, what you did about it, and how the customer can reach a manager. Customers judge you by how you handle problems.
Replies follow the same guidelines as reviews: no personal details about the customer, no threats and no offers in exchange for changing a review.